We do our best to keep shipping prices low and use USPS for shipping. Pricing is based on final destination and weight so we're doing our best to keep pricing as low as we can while getting your order to you quickly. If you spend $75 or more, shipping is free to you. If you spend $100 or more outside of the US, shipping is free to you.
Order Processing and Ship Times:
Orders are processed at our warehouse daily and picked up by USPS Monday through Friday, excluding major holidays. Orders are picked and packed on Saturdays and Sundays and are sent out on Monday afternoon. We try and ship orders out the same day whenever possible and work to ship the day after you order as a worst case. While USPS times vary, California orders generally arrive in 2-4 days once they leave our warehouse and orders outside of California can take between 2-7 business days depending on the distance the package needs to travel. Orders to the other continental states take between 1-6 days and international orders can take up to six weeks once they're shipped and pass through customs in the destination country.
We are not responsible for any lost, stolen, or damaged packages. It is up to you to track your package and ensure you are there to receive it. USPS updates orders once they arrive at their processing center from our warehouse so please check with them for updates once we've shipped it using the tracking number you receive via email.
When ordering, you're responsible for ensuring the product can be imported to the destination country as the recipient. As the importer of record on your order, you must comply with all laws and regulations of the destination country. If you are outside of the USA, you may be subject to import taxes, customs duties and fees levied by the destination country that you will have to pay for once the shipment reaches you. These additional charges for customs clearances must be paid by the recipient of the order. We at Sleepless have no control over these charges nor can we predict what they might be. As policies range from country to country, you should contact your local customs office for more information. Many times the delays in international shipments are due to the customs clearance process.
Care & Quality:
We take pride in the quality of our product and want you to be satisfied with your purchase. Sometimes our Quality Control process can miss defects so before you take the tags off take a quick look at your product for any possible damages/defects. If you find something we've missed, refer to our returns process.