We do our best to keep shipping prices low and use USPS for shipping. Pricing is based on final destination and weight so we're doing our best to keep pricing as low as we can while getting your order to you quickly. If you spend $75 or more, shipping is free to you. We currently are only shipping within the United States.
Order Processing and Ship Times:
Orders are processed at our warehouse daily and picked up by USPS Monday through Friday, excluding major holidays. Orders are picked and packed within 2-3 days as of order date. Please note that once the shipment has left our warehouse, it can take up to 72 hours or more to see updated tracking information from the carrier and the package is in complete control of the shipping carrier. We only have access to the same information you see on the tracking page. While USPS times vary, orders generally can take between 3-7 business days depending on the distance the package needs to travel.
Please note that international orders are subject to customs and duties fees that are outside of our control and not associated with Sleepless Supply Co.
If you need to change anything about your order, please email us right away at firstname.lastname@example.org. Our Customer Service Team will be happy to assist you.
We are not responsible for any lost, stolen, or damaged packages. It is up to you to track your package and ensure you are there to receive it. USPS updates orders once they arrive at their processing center from our warehouse so please check with them for updates once we've shipped it using the tracking number you receive via email.
Care & Quality:
We take pride in the quality of our product and want you to be satisfied with your purchase. If you find something wrong with your item, refer to our returns process.